Legal
Privacy policy
Last updated: November 2026
Who we are
Hello Words & Numbers is a tutoring service offering friendly primary English and maths lessons, including support for children learning English as an additional language (EAL). This page explains how we handle personal information you share with us through this website.
Information we collect
When you complete our enquiry form or email us, we collect the details you give us. That may include your name, email address, phone number if you choose to give one, your child's year group, the subject you are interested in, whether you would prefer in-person or online lessons, your town or area, any preferred times you mention, and the message you write.
How we use your information
We use your information only to reply to your enquiry, talk about lessons, and arrange tutoring if you decide to go ahead. We do not use your details for unrelated marketing, and we do not sell, rent or share your personal information with others for their own purposes.
How your information is stored
Enquiries sent through this website are emailed to us at hellowordsandnumbers@outlook.com. We keep them so that we can reply and, if you become a client, manage lessons. Submitted information is never displayed publicly on this website.
How long we keep your information
We keep enquiry details only for as long as we need them to reply and, where relevant, to manage ongoing lessons. If you would like your details removed, just let us know and we will delete them.
Your rights
Under UK data protection law (UK GDPR), you can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To do any of these, contact us using the details below.
Cookies
This website may store a small cookie or similar setting in your browser so that we can remember you have seen our cookie message. We do not use advertising cookies, and we do not use analytics tools that build a profile of you. The fonts used on this website are stored on our own site, not loaded from a third-party font service.
Links to other websites
Our Facebook Page is provided by Meta. If you follow a link to Facebook, their own privacy policy will apply to any information you share there.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be published on this page.
Contact us about your information
If you have a question about this policy or about how we handle your information, please email hellowordsandnumbers@outlook.com or message us on our Facebook Page.